Privacy Policy Last Updated: November 24, 2025 Effective Date: November 24, 2025 This Privacy Policy describes how Aljazera, operating its website at https://aljazerateam.store/ (referred to as "Company," "we," "us," or "our"), collects, uses, stores, shares, and protects the personal information of our users, customers, and website visitors (collectively, "Users" or "you") in connection with our web hosting services, website, and related products (the "Services"). We are committed to protecting your privacy and handling your data in an open and transparent manner. 1. Information We Collect We collect information to provide and improve our Services, process transactions, and communicate with you. The categories of Personal Information we collect depend on how you interact with us. A. Information You Provide to Us Directly This includes data collected when you register for an account, purchase Services, contact customer support, or participate in surveys. Contact & Account Data: Name, email address, postal address, phone number, and account credentials (username, password, security questions). Payment & Financial Data: Billing information, payment card details, bank account details (collected by our third-party payment processors on our behalf). Customer Content: Information you provide to us through support tickets, live chat, or email, including any files or data related to hosting issues. Verification Data: Government-issued identification or other verification documents required for domain registration or fraud prevention. B. Information We Collect Automatically When you use our Services, we automatically collect certain technical and usage information. Log Data: Internet Protocol (IP) addresses, browser type and version, operating system, pages of our Service that you visit, the time and date of your visit, and time spent on those pages. This is standard practice for all web hosts. Usage Data: Information about how you use our Services, such as features used, bandwidth consumption, storage usage, and system performance data. Device Information: Information about the device you use to access the Services (e.g., device type, unique device identifiers, mobile network information). Cookie Data: Data collected through cookies and similar tracking technologies (see Section 4). C. Data Collected from Your Hosted Websites (Customer Data) As a web host, we process data that you, our customer, store and transmit through our servers. This data is controlled by you, not us. Definition: This includes the content of your website (text, images, files), user databases, customer lists, emails, and any other data stored on your hosted account. Our Role: We process this data only as a Data Processor on your behalf, strictly according to the terms of our service agreement. We do not use this data for our own purposes. You are the Data Controller and are responsible for ensuring the legality of this data and having your own privacy policy that covers your site's visitors. 2. How We Use Your Information We use the information we collect for the following purposes: Purpose Category Examples of Use Legal Basis (e.g., GDPR) Service Provision To establish and manage your account, process payments, provide hosting services, and fulfill orders. Necessary for the performance of a contract. Security & Safety To detect and prevent fraud, protect our network and systems, enforce our Acceptable Use Policy, and secure customer accounts. Legitimate Interest (protection of business and users); Legal Obligation. Customer Support To respond to your inquiries, provide technical support, and troubleshoot issues related to your services. Necessary for the performance of a contract; Legitimate Interest (providing quality service). Communication To send you service announcements, invoices, technical notices, and administrative messages. Necessary for the performance of a contract. Improvement & Analysis To monitor and analyze trends, usage, and activities in connection with our Services, and to improve our website and service offerings. Legitimate Interest (improving business and services). Marketing To send you promotional materials about our products and services, only where you have provided consent. Consent. 3. How We Share and Disclose Information We will not sell, rent, or trade your Personal Information to third parties for their direct marketing purposes. We may share your information with the following categories of recipients: Recipient Category Purpose of Sharing Affiliated Companies With companies within our corporate group to provide unified service and internal administration. Third-Party Service Providers With vendors, consultants, and other service providers who perform services for us (e.g., payment processing, fraud prevention, technical support, data analytics). These providers are bound by confidentiality obligations. Domain Name Registrars When you register a domain name, we share your data with the relevant Domain Name Registry and Registrar as required by ICANN/registry policies. Legal Compliance & Safety When we believe disclosure is necessary to comply with a legal obligation (e.g., subpoena, court order), to protect our rights or property, or to enforce our terms and policies. Business Transfers In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company. With Your Consent With your explicit consent or at your direction. 4. Cookies and Tracking Technologies We use cookies, web beacons, and similar technologies (collectively, "Cookies") to collect information, enhance your experience, and provide our Services. What are Cookies? Cookies are small data files stored on your device that help us remember you and your preferences. How We Use Them: We use Cookies for: Essential Functionality: To authenticate you, keep you logged in, and process transactions. Performance and Analytics: To monitor the performance of our website and services, and understand how visitors use our site. We do not use third-party analytics tools like Google Analytics or advertising trackers. Your Choices: Most web browsers are set to accept Cookies by default. You can usually choose to set your browser to remove or reject browser Cookies, but doing so may affect the availability and functionality of our Services. 5. Data Security and Retention A. Data Security We implement appropriate technical and organizational security measures designed to protect the security of any Personal Information we process. However, despite our safeguards, no electronic transmission or storage system can be guaranteed to be 100% secure. We cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. B. Data Retention We retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy, including for the duration of your account and any legally mandated retention periods (e.g., for accounting or tax purposes). Once your account is terminated or the information is no longer needed, we will either delete or anonymize it. 6. Your Privacy Rights Depending on your location (e.g., if you are in the European Economic Area (EEA), UK, or California), you may have the following rights regarding your Personal Information: Right of Access: The right to request copies of your Personal Information. Right to Rectification: The right to request that we correct any information you believe is inaccurate or incomplete. Right to Erasure ("Right to be Forgotten"): The right to request that we erase your Personal Information, under certain conditions. Right to Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions. Right to Object to Processing: The right to object to our processing of your Personal Information, under certain conditions. Right to Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions. Right to Withdraw Consent: Where we rely on your consent to process your Personal Information, you have the right to withdraw that consent at any time. To exercise any of these rights, please submit a request using the contact details provided in Section 7. 7. Contact Us If you have questions or comments about this policy, or if you wish to exercise any of your privacy rights, please contact us at: Aljazera Address: Baghdad, Iraq Email: aljazerateam0@gmail.com Phone: 07831196690 8. Changes to This Privacy Policy We may update this Privacy Policy from time to time. The updated version will be indicated by a revised "Last Updated" date and the revised version will be effective as soon as it is accessible. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.